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Shipping & Returns

Order Processing Time

We strive to process all orders within 1 business day (Monday - Friday, excluding holidays) of their placement. If an order is placed before 12PM ET, we will begin processing it the same business day. Orders placed after 12PM ET may be processed the following business day.

Please keep in mind that an influx of orders during sales and peak periods may delay the processing of your order. For any order-related questions please contact us at support@twomindsnyc.com or at 917-370-8831.


Shipping Notifications

Once your order has been shipped, you will receive an email containing tracking information. Please allow 24 hours for your package to begin tracking on the carrier’s website. Please check your spam folder if you believe you did not receive this notification.

Items may arrive in more than one package; you will receive tracking information for each package.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please keep in mind that FedEx and additional carriers are experiencing delays, and so there may be delays to the shipment and arrival of your order. We do the best we can to ensure speedy delivery of your order, but some delays are outside of our control.


Shipping Fees and ETA's

Free ground shipping via FedEx Ground is automatically applied during checkout on all orders within the continental U.S. Please note, we do not ship internationally at this time. Delivery costs are provided at checkout. Shipping costs and terms may vary at two : minds stores.

Please see the chart below for more details. Please keep in mind the historic delays affecting all shipping carriers. We will do our best to have your order arrive quickly, but some delays are beyond our control.

For orders placed and confirmed by 12PM PST. For orders placed after 12PM PST, add an additional day for processing and delivery. FedEx does not provide Overnight Delivery to all addresses. If your location is remote, the Overnight option may not be available to you. We cannot guarantee delivery dates as delivery depends on the carrier.

Special circumstances apply to Alaska and Hawaii

Business days are considered Monday - Friday. We do not ship on Saturday or Sunday. FedEx delivery is based on their delivery days and the service selected.


Shipping to PO Boxes or APO/FPO Addresses

We do not currently ship to PO Boxes or APO/FPO addresses.


Shipping Internationally

We currently offer domestic shipping within the United States only. We hope to serve our international customers soon.


Signature Not Required for Delivery

By default, we do not ship orders with a signature required. You may choose to request a signature be required at checkout.


If You Believe Your Package Has Been Stolen

All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact FedEx to open up a stolen package case. Please have your tracking information available.


Jewelry Orders-Special Handling

Jewelry orders will ship via FedEx and will require a signature. For orders that include both jewelry and apparel or accessories, your order will ship together. Please note, jewelry will be in its own box inside the shipment box. In some instances, jewelry may ship separately. If so, we will send you tracking information in a separate email.


Delivery Policy

If you refuse delivery of your order or it is returned to us for any other reason, you will be refunded for the cost of the merchandise, including taxes. Shipping charges are nonrefundable.


Return Policy

We hope that you are pleased with your order. If for any reason you are not fully satisfied, we offer free returns according to the policies outlined below. If you have any questions, please contact Client Services via support@twomindsnyc.com or call 917-370-8831.

Full-price and sales items in new and original product condition, with all tags attached and original box and dustbags included, can be returned for a full refund within 14 days of the delivery date. Worn, altered, or washed items cannot be returned.

Items marked as Final Sale items cannot be returned at any time and are not eligible for price adjustments.

All customized items are Final Sale, this includes alterations.

All jewelry is Final Sale.

Final Sale applies but is not limited to Nike / Jordan sneakers and Gallery Department.

eGift Cards are Final Sale, may not be returned and may not be redeemed for cash except as required by law.

Handbags, shoes, accessories, belts, and small leather goods must be returned in the original box and dust bags included in original packaging.

All swimwear should be returned with the sanitary strip intact.

In-store purchases cannot be returned online.

Online purchases cannot be returned in two : minds stores.

Refunds can only be issued to the original form of payment.

In the event we suspect that any customer is using the site to perpetrate fraud, or taking advantage of the return policy, we have the right to refuse a return, refuse to process a refund, or opt to provide a store credit.


Returning Your Order

We offer free returns for orders in the continental U.S. only. Please use the return label included with your order. Returns must be shipped/mailed to the address on the return label. If you need assistance, contact Client Services via support@twomindsnyc.com or call 917-370-8831.

To ship your return:

  • Pack the items you are returning in the original package; enclose the original packing slip or a copy of the packing slip in your return package. Please be sure to mark the return quantity for all items you’re returning.

  • Seal the box securely and adhere the return shipping label included with your order to the package.

  • Packages can either be dropped off at any authorized FedEx location. Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.

  • Only one prepaid label is provided for each order, therefore we ask that all goods are returned in the same parcel. Should you require an additional return label please contact us at support@twomindsnyc.com.

  • We highly recommend obtaining a drop-off receipt for your return. The drop-off receipt is your confirmation of the return should it be lost in transit. We are not responsible for any return, in which drop-off is not confirmed by the carrier.


Refunds and Credits

Once your package has been received at the two : minds warehouse and your items are approved for return, your refund will be processed within 3-5 business days (Monday - Friday).

Shipping costs are non-refundable unless the item you received is damaged or incorrect.

It may take 3-5 business days (Monday - Friday, excluding holidays) for your refund to be reflected in your credit/debit account. Please note, online credits may only be redeemed online at twomindsnyc.com. Store credits may only be redeemed at two : minds stores.


Gift Returns

Have you changed your mind about a gift you received that was purchased on twomindsnyc.com? Contact us at support@twomindsnyc.com or at 917-370-8831 and we will assist you with returning your gift for an online credit.


Exchanges

We do not offer automated exchanges at this time. Should you need a different size or color of an item you have purchased, please return your original items and place a new order for the style and color you want.


Shipping Errors or Damaged Products

If we process an order incorrectly or you receive a damaged/defective item, we will gladly replace it or accept it for a full refund. Please contact support@twomindsnyc.com should you receive a damaged/defective item.

Customers using a third-party shipping service are responsible for any duties, taxes, and shipping costs that may occur.

We are not liable for any damages and/or package loss from a third-party shipping service.